TERMS OF SERVICE

Varelik™ is owned and operated by Hangzhou Moku Technology Co., Ltd. | Legal Representative: Wang Dongyu | Email: service@varelik.com | Phone: +86 13534020614
Business Address: Room A0134, 8th Floor, Building 3, Fashion Wantong City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Purpose of These Terms

These Terms of Service govern store-related interactions through Varelik™, including product listings, customer orders, fulfillment, transportation support, returns, refunds, and customer assistance.

They should be read together with the other applicable store policies.

Store Operator

Varelik™ is operated by:

Hangzhou Moku Technology Co., Ltd.

Legal Representative: Wang Dongyu
Email: service@varelik.com
Phone: +86 13534020614
Business Address: Room A0134, 8th Floor, Building 3, Fashion Wantong City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Product Information

We aim to provide clear and reasonably accurate information concerning products available through Varelik™.

Depending on the product, information may include:

• Images;

• Materials;

• Measurements;

• Functional characteristics;

• Intended use;

• Compatibility;

• Included components;

• Other relevant specifications.

Customers should review applicable product information before submitting an order.

Product Appearance and Variations

Minor variations may occur because of photography, lighting, screen displays, manual measurement, packaging changes, or manufacturing batches.

A reasonable minor variation that does not materially alter the essential characteristics or intended function of a product does not automatically constitute a material discrepancy.

Availability

Product availability may change.

Displaying a product on the website does not guarantee indefinite availability.

If an item cannot reasonably be fulfilled because availability changes, an appropriate resolution will be arranged.

Customer Information

Customers should provide accurate and complete recipient, contact, and delivery information.

If information requires correction, contact:

service@varelik.com
+86 13534020614

A requested modification may no longer be possible after fulfillment or carrier handling has progressed.

Order Review

An order may be reviewed where reasonably necessary due to:

• Product unavailability;

• Obvious listing errors;

• Technical errors;

• Suspected fraud;

• Delivery restrictions;

• Legal restrictions;

• Intentional website misuse;

• Circumstances making fulfillment objectively impracticable.

These provisions are not intended to remove legitimate customer rights.

Preparation and Transportation

Orders require preparation before dispatch.

Estimated transportation time after dispatch is generally 3–7 business days.

Carrier conditions, destination, customs procedures where applicable, public holidays, severe weather, or other circumstances outside reasonable operational control may affect transportation.

Tracking and Delivery Concerns

Where tracking is available, tracking information should become available after dispatch.

If a package appears materially delayed, lost, damaged during transportation, or cannot reasonably be located, contact customer support.

The relevant circumstances will be reviewed before an appropriate resolution is determined.

Returns

Eligible products may be returned within 30 calendar days after delivery.

Return instructions should be obtained before sending a product.

The public company address is not automatically the designated return facility for every order.

Preference-Based Returns

For an eligible preference-based return involving a correctly supplied and non-defective product, return transportation costs may be the customer's responsibility.

Detailed requirements are provided in the Return Policy.

Damaged, Defective, or Incorrect Products

Customers should contact us when an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its applicable description.

We may request reasonable supporting information.

An appropriate resolution may include replacement, return arrangements, refund, or another reasonable corrective solution.

Refund Standard

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

Customer Support

Customer service requests are normally reviewed and responded to within 3 business days.

Email: service@varelik.com
Phone: +86 13534020614

Intellectual Property

Unless otherwise stated, the Varelik™ brand name, logo, original written content, graphics, layouts, and other protected materials may be subject to applicable intellectual property rights.

Website access does not transfer ownership of these rights.

Appropriate Use

Visitors and customers must not intentionally:

• Commit fraud;

• Submit deliberately false information;

• Attempt unauthorized access;

• Introduce malicious software;

• Interfere with website security;

• Impersonate another person without authority;

• Deliberately abuse return procedures;

• Use the store unlawfully.

Legitimate customer complaints, delivery concerns, and return requests are not considered misuse merely because they raise an issue with a product or service.

Independent Operational Providers

Some store functions may depend on external infrastructure, logistics, fulfillment, hosting, security, or communications providers.

Use of external providers does not remove our obligation to review legitimate concerns relating to Varelik™ store operations.

Applicable Consumer Rights

Nothing in these Terms is intended to exclude rights or responsibilities that cannot lawfully be excluded.

Consistent Service Standards

The following principal operational rules apply:

Return Window: 30 calendar days after delivery
Refund Timeframe: 7–10 business days after applicable review and approval
Transportation Estimate: 3–7 business days after dispatch
Customer Support Handling: Within 3 business days

Changes to These Terms

These Terms may be updated to reflect reasonable changes in operating procedures, website functions, applicable requirements, or store practices.

Contact Information

Company: Hangzhou Moku Technology Co., Ltd.
Legal Representative: Wang Dongyu
Email: service@varelik.com
Phone: +86 13534020614