RETURN POLICY

Varelik™ is owned and operated by Hangzhou Moku Technology Co., Ltd. | Legal Representative: Wang Dongyu | Email: service@varelik.com | Phone: +86 13534020614
Business Address: Room A0134, 8th Floor, Building 3, Fashion Wantong City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

30-Day Return Window

Eligible products may be returned within 30 calendar days after delivery.

The return period begins on the date the applicable product is delivered.

Customers should submit the return request before the return period expires.

Requesting a Return

Before sending any item, contact:

Email: service@varelik.com
Phone: +86 13534020614

Please provide:

1. Order number;

2. Product concerned;

3. Reason for the return;

4. Relevant photographs or video where appropriate;

5. Other information reasonably necessary to review the request.

Customer service requests are normally reviewed and responded to within 3 business days.

General Return Requirements

For an ordinary preference-based return, the item should generally:

• Be requested for return within 30 calendar days after delivery;

• Remain unused beyond reasonable inspection;

• Not be deliberately damaged or materially modified;

• Include original components and accessories where reasonably possible;

• Include original packaging where reasonably possible;

• Be identifiable as the product associated with the relevant order.

Reasonable inspection does not automatically prevent an otherwise eligible return.

Return Location

Do not automatically send products to the public business address displayed on the Varelik™ website.

That address identifies Hangzhou Moku Technology Co., Ltd. as the operator of the store and is not necessarily the designated logistics facility for every return.

After an eligible request is reviewed, customer support will provide the appropriate return instructions and destination.

Preference-Based Returns

Examples may include situations where:

• The customer changes their mind;

• The product is no longer wanted;

• The customer selected an incorrect variation despite accurate product information;

• A correctly supplied and non-defective item no longer suits the customer's preference.

For an eligible preference-based return, the customer may be responsible for return transportation costs.

Damaged Products

If an item arrives damaged, contact us promptly.

Retain the product and relevant packaging where reasonably possible while the matter is reviewed.

Photographs or video may be requested where they are reasonably useful for evaluating the condition.

Defective Products

If an item appears defective or materially fails to function as described, contact:

service@varelik.com
+86 13534020614

Provide the order number and a clear explanation of the problem.

Incorrect or Incomplete Products

If an incorrect item is supplied or a material component is missing, contact customer support.

Where the issue is confirmed, we will provide an appropriate corrective solution.

Return Transportation Responsibility

For preference-based returns involving correctly supplied, non-defective products, customers may be responsible for return transportation costs.

If an item was damaged, defective, incorrect, or materially inconsistent with its description, customers will not be required to bear additional return transportation costs solely to correct that problem.

Review of Returned Products

Where an item is returned, it may be inspected after receipt.

The review may consider:

• Product identity;

• Product condition;

• Included components;

• Missing accessories;

• Evidence of use beyond reasonable inspection;

• Damage occurring after delivery;

• Compliance with return requirements.

Minor packaging imperfections alone will not automatically invalidate an otherwise legitimate return where they do not materially affect the product.

Refund Timeframe

After an applicable return has been received where required, reviewed, and approved, the approved refund is generally completed within 7–10 business days.

Delivery Problems

If a shipment appears materially delayed, lost, or cannot reasonably be located, contact:

service@varelik.com
+86 13534020614

Delivery concerns may require review of carrier information and other relevant circumstances.

Return Process Integrity

We may review credible evidence of deliberate return fraud, product substitution, manipulated evidence, or intentional misuse.

This provision does not restrict legitimate return requests, delivery claims, or genuine product-quality concerns.

Consumer Rights

Nothing in this Return Policy is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection requirements.

Return Support

Company: Hangzhou Moku Technology Co., Ltd.
Legal Representative: Wang Dongyu
Email: service@varelik.com
Phone: +86 13534020614
Normal Support Handling: Within 3 business days