PRIVACY POLICY

Varelik™ is owned and operated by Hangzhou Moku Technology Co., Ltd. | Legal Representative: Wang Dongyu | Email: service@varelik.com | Phone: +86 13534020614
Business Address: Room A0134, 8th Floor, Building 3, Fashion Wantong City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Privacy Overview

This Privacy Policy describes how Varelik™, operated by Hangzhou Moku Technology Co., Ltd., may handle information associated with website visits, customer orders, transportation, returns, refunds, and customer service interactions.

Our aim is to use information for legitimate operational, customer service, security, website, recordkeeping, and legal purposes.

Information You May Provide

Depending on how you interact with Varelik™, information may include:

• Name;

• Email address;

• Telephone number;

• Delivery address;

• Contact information;

• Order reference;

• Products associated with an order;

• Delivery information;

• Tracking details;

• Return information;

• Refund records;

• Customer support messages;

• Information voluntarily supplied when contacting us.

Customers should avoid sending unnecessary confidential information through ordinary customer support email.

Technical Information

Some information may be generated automatically when visitors interact with the website.

Examples may include:

• Internet Protocol address;

• Browser type;

• Device type;

• Operating system;

• Referring pages;

• Pages viewed;

• Session timestamps;

• Website interaction events;

• Cookie-related information;

• Security information;

• Approximate location derived from network information.

Why Information May Be Used

Information may be used to:

• Administer orders;

• Arrange fulfillment;

• Support transportation and delivery;

• Provide tracking assistance;

• Respond to customer inquiries;

• Review return requests;

• Administer approved refunds;

• Investigate incorrect or damaged items;

• Maintain customer service records;

• Improve website functionality;

• Protect website security;

• Detect suspected fraud or misuse;

• Maintain appropriate business records;

• Comply with applicable legal requirements.

Cookies and Similar Technologies

Varelik™ may use cookies or comparable technologies for website functionality, session continuity, preferences, security, analytics, and performance.

Some technologies may be necessary for the website to operate properly.

Visitors may be able to manage certain settings through their browser or available website controls.

Restricting essential functionality may affect the operation of parts of the website.

Operational Service Providers

We may work with external providers that support legitimate store operations.

These may include providers supporting:

• Website hosting;

• Technical infrastructure;

• Fulfillment;

• Logistics;

• Customer communication;

• Security;

• Analytics;

• Data storage;

• Professional services.

Information should be made available only where reasonably necessary for the relevant function or otherwise permitted under applicable requirements.

Transportation Information

Information reasonably necessary for delivery may be provided to fulfillment facilities, carriers, or other logistics providers.

This may include recipient information, delivery address, contact information, shipment details, and other information necessary to transport or investigate a shipment.

Legal and Security Disclosures

Information may be disclosed where reasonably necessary to:

• Comply with applicable law;

• Respond to a valid legal request;

• Protect legal rights;

• Investigate suspected fraud;

• Protect customers or other parties;

• Address security concerns;

• Respond to legitimate regulatory requirements.

Retention

Information may be retained for as long as reasonably necessary for operational purposes, customer support, dispute handling, security, fraud prevention, recordkeeping, or applicable legal obligations.

Information no longer reasonably required may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Information Security

We use reasonable administrative, technical, and organizational measures intended to reduce the risk of unauthorized access, misuse, loss, alteration, or disclosure.

No internet-based service can guarantee absolute security.

Visitors should take reasonable precautions when using public networks, shared devices, or shared communication accounts.

International Operations

Online retail services may involve technical, fulfillment, logistics, or service infrastructure in different jurisdictions.

Information may therefore be processed outside a visitor's country or region where reasonably necessary and permitted under applicable requirements.

Privacy Choices

Depending on applicable law, individuals may have rights relating to:

• Access;

• Correction;

• Deletion;

• Restriction;

• Objection;

• Portability;

• Withdrawal of consent where applicable.

Privacy-related requests may be submitted to:

Email: service@varelik.com
Phone: +86 13534020614

We may request reasonable verification information before acting on certain privacy requests.

Children's Information

Varelik™ is not intended to knowingly collect children's personal information in circumstances where applicable law requires authorization that has not been obtained.

Where such circumstances are identified, reasonable action may be taken.

Links to External Services

The website may contain links to independently operated third-party services.

Those services maintain their own information practices.

Visitors should review the relevant third-party privacy notices where appropriate.

Customer Support Records

Customer service correspondence may be retained where reasonably necessary to resolve inquiries, document assistance, address disputes, prevent abuse, or satisfy legitimate recordkeeping requirements.

Customer support requests are normally reviewed and responded to within 3 business days.

Privacy Policy Updates

This Privacy Policy may be revised when our website technology, operational practices, customer service procedures, or applicable requirements change.

Privacy Contact

Brand: Varelik™
Company: Hangzhou Moku Technology Co., Ltd.
Legal Representative: Wang Dongyu
Business Address: Room A0134, 8th Floor, Building 3, Fashion Wantong City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Email: service@varelik.com
Phone: +86 13534020614