SHIPPING POLICY

Varelik™ is owned and operated by Hangzhou Moku Technology Co., Ltd. | Legal Representative: Wang Dongyu | Email: service@varelik.com | Phone: +86 13534020614
Business Address: Room A0134, 8th Floor, Building 3, Fashion Wantong City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Delivery Framework

This Shipping Policy describes how Varelik™ handles preparation, dispatch, carrier transportation, tracking, delivery exceptions, address issues, and transportation-related support.

Order Preparation

Orders require preparation before they are transferred to a carrier.

No universal fixed preparation period has been provided for all Varelik™ products.

Where an item requires a particular preparation arrangement, relevant information should be communicated where appropriate.

The transportation estimate below begins after dispatch.

Estimated Transportation Time

Estimated transportation time is generally:

3–7 business days after dispatch

This timeframe represents an estimated carrier transportation period rather than an unconditional guarantee of arrival on a particular date.

Possible Transportation Delays

Transportation may be affected by circumstances such as:

• Destination;

• Carrier capacity;

• Local transportation conditions;

• Severe weather;

• Public holidays;

• Customs procedures where applicable;

• Regional disruption;

• Incorrect address information;

• Incomplete recipient information;

• Events outside reasonable operational control.

Fulfillment Arrangements

Orders may be dispatched using different fulfillment resources depending on product availability, destination, logistics capacity, and operational requirements.

The public business address shown on the Varelik™ website identifies Hangzhou Moku Technology Co., Ltd. as the store operator.

It does not necessarily mean that every parcel physically departs from that address.

Shipping Charges

Where shipping charges apply, applicable shipping information should be presented before an order is finalized.

Any delivery promotion should operate according to the conditions presented with that promotion.

Tracking Information

Where tracking is available, relevant tracking information should become available after dispatch.

Carrier systems may require additional time before the first tracking event appears.

A short delay in the first scan does not necessarily indicate that the shipment has failed to enter transportation.

Tracking Support

If tracking information has not updated for an unusual period:

Email: service@varelik.com
Phone: +86 13534020614

Please provide your order number and available tracking information.

Customer service requests are normally reviewed and responded to within 3 business days.

Delayed Shipments

Where a package materially exceeds its expected transportation window, we may review:

• Carrier tracking history;

• Delivery destination;

• Address information;

• Known transportation disruption;

• Other relevant circumstances.

Where appropriate, additional investigation may be undertaken.

Lost Packages

If available information reasonably indicates that a shipment has been lost, we will review the circumstances and determine an appropriate solution.

Depending on the situation, the solution may include replacement, refund, or another reasonable remedy.

Handing a package to a carrier does not automatically prevent us from reviewing a legitimate lost-shipment concern.

Packages Showing as Delivered

If tracking indicates delivery but the package cannot be located, first check:

• Delivery location;

• Mailbox or parcel area;

• Household members;

• Reception area;

• Building management;

• Parcel lockers;

• Carrier notices;

• Other reasonable secure locations.

If the package remains unavailable, contact:

service@varelik.com
+86 13534020614

A carrier delivery event will be considered as part of the review but will not automatically prevent a reasonable inquiry.

Address Information

Customers should provide complete and accurate delivery information.

If an address problem is discovered, contact customer service as soon as possible.

Whether a correction remains possible depends on the actual fulfillment and carrier status.

Cross-Border Transportation

Certain orders may use cross-border logistics networks.

Where applicable, customs procedures or local import requirements may affect transportation.

We aim not to create an inaccurate impression regarding the actual dispatch or fulfillment route.

Transportation Damage

If a product arrives damaged, retain the item and relevant packaging where reasonably possible.

Contact:

Email: service@varelik.com
Phone: +86 13534020614

Relevant photographs or video may be requested.

Related Return and Refund Standards

Eligible products may be returned within 30 calendar days after delivery.

Approved refunds are generally completed within 7–10 business days following the applicable review and approval process.

Shipping Support Record

Brand: Varelik™
Company: Hangzhou Moku Technology Co., Ltd.
Legal Representative: Wang Dongyu
Email: service@varelik.com
Phone: +86 13534020614
Normal Support Handling: Within 3 business days