ABOUT US

arelik™ is owned and operated by Hangzhou Moku Technology Co., Ltd. | Legal Representative: Wang Dongyu | Email: service@varelik.com | Phone: +86 13534020614
Business Address: Room A0134, 8th Floor, Building 3, Fashion Wantong City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

The Business Behind Varelik™

Welcome to Varelik™.

Varelik™ is the customer-facing retail brand operated by Hangzhou Moku Technology Co., Ltd. We aim to provide a straightforward online shopping environment supported by identifiable business information, understandable product descriptions, practical delivery information, and accessible customer service.

We believe customers should be able to determine who operates a website without having to search through hidden or unrelated pages. For this reason, our legal company name, legal representative, business address, email address, and telephone number are displayed directly within our principal store information and policy pages.

Our Operating Information

Brand: Varelik™
Legal Company Name: Hangzhou Moku Technology Co., Ltd.
Legal Representative: Wang Dongyu
Business Address: Room A0134, 8th Floor, Building 3, Fashion Wantong City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Support Email: service@varelik.com
Customer Support Phone: +86 13534020614

Our Product Information Standard

Varelik™ aims to provide product information that is useful before an order is submitted.

Depending on the item, product information may include:

• Product photographs;

• Materials;

• Dimensions;

• Functional characteristics;

• Included components;

• Intended uses;

• Compatibility details;

• Care guidance;

• Other relevant specifications.

Customers should review the applicable product information before ordering.

Minor differences may occur because of lighting, screen settings, photography, manual measurement, packaging revisions, manufacturing processes, or production batches.

Such reasonable differences do not automatically mean that a product materially differs from the description presented on the website.

Honest Product Presentation

We aim to describe products according to information that can reasonably be supported.

Varelik™ does not intend to rely on fabricated endorsements, false product certifications, unsupported guarantees, artificial urgency, or unrealistic performance promises.

If a customer believes a delivered product materially differs from its description, customer support should be contacted so the matter can be reviewed.

Our Core Service Timeframes

For consistency, the following principal standards apply throughout the Varelik™ website:

Return Window: Eligible items may be returned within 30 calendar days after delivery.

Refund Timeframe: Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

Transportation Estimate: Transportation generally takes 3–7 business days after dispatch.

Customer Support Handling: Customer service requests are normally reviewed and responded to within 3 business days.

More detailed conditions are provided in the relevant policy pages.

Support When an Item Has a Problem

Customers should contact us if a product arrives:

• Damaged;

• Defective;

• Incorrect;

• Incomplete;

• Materially inconsistent with its applicable description.

We may request photographs, video, or other relevant information where reasonably necessary to understand the issue.

Depending on the circumstances, an appropriate solution may include replacement, return arrangements, refund, or another reasonable corrective measure.

Customers will not be required to bear additional return transportation costs solely because a damaged, defective, or incorrect product was supplied.

Contacting Varelik™

For product, order, delivery, return, refund, or general store assistance:

Email: service@varelik.com
Phone: +86 13534020614

Customer service requests are normally reviewed and responded to within 3 business days.

Policy Consistency

Our About Us, Contact Us, FAQ, Privacy Policy, Return Policy, Shipping Policy, Terms of Service, and Terms of Use are intended to work together.

Where more than one page discusses the same material operational rule, we aim to keep the underlying information consistent.

Updates

We may update this page where necessary to reflect changes in store operations, website functionality, customer service procedures, or applicable requirements.