CONTACT US

Varelik™ is owned and operated by Hangzhou Moku Technology Co., Ltd. | Legal Representative: Wang Dongyu | Email: service@varelik.com | Phone: +86 13534020614
Business Address: Room A0134, 8th Floor, Building 3, Fashion Wantong City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Customer Support

The Varelik™ customer support channel is available for questions relating to products, existing orders, transportation, tracking, returns, refunds, damaged items, incorrect items, and general website information.

Contact Information

Customer Support Email: service@varelik.com
Customer Support Phone: +86 13534020614
Customer Service Availability: Email requests may be submitted at any time
Normal Response Standard: Within 3 business days

A separate fixed daily telephone schedule has not been provided. For requests requiring written details, photographs, documents, or order references, email is the recommended contact method.

What to Include When Contacting Us

Providing relevant information can help us identify and review your request efficiently.

Where applicable, include:

• Order number;

• Product name;

• A clear explanation of the question or issue;

• Delivery information;

• Available tracking details;

• Photographs or video where relevant to product condition.

Please avoid sending confidential information unrelated to the request.

Product Information Requests

Customers may contact us before ordering if additional product information is needed.

Please identify the relevant item and explain the information you would like clarified.

We will respond using the product information reasonably available to us.

Existing Order Questions

For an existing order, include the order number whenever possible.

If an order has already entered preparation, fulfillment, or carrier handling, some requested modifications may no longer be technically possible.

We will review the actual order status before advising whether a requested change can be completed.

Transportation and Tracking Questions

Estimated transportation time is generally 3–7 business days after dispatch.

If tracking has not updated for an unusual period, a shipment appears materially delayed, or a package cannot reasonably be located, contact:

Email: service@varelik.com
Phone: +86 13534020614

Please provide the order number and any tracking information available to you.

Damaged or Incorrect Products

If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its description, contact us promptly.

Useful information may include:

• Order number;

• Product concerned;

• Description of the issue;

• Clear photographs;

• Video where reasonably relevant.

We will review the circumstances and provide an appropriate response.

Return Assistance

Eligible products may be returned within 30 calendar days after delivery, subject to the Return Policy.

Contact customer support before sending an item.

The public business address shown on this website identifies the company operating Varelik™ and is not automatically the return destination for every order.

The appropriate return instructions will be provided after an eligible request has been reviewed.

Refund Assistance

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

If the applicable period has passed and you require assistance, contact:

service@varelik.com
+86 13534020614

Please provide your order reference.

Support Handling

Customer service requests are normally reviewed and responded to within 3 business days.

Some matters involving carrier investigation or detailed product review may require additional investigation.

Business Contact Record

Brand: Varelik™
Operating Company: Hangzhou Moku Technology Co., Ltd.
Legal Representative: Wang Dongyu
Business Address: Room A0134, 8th Floor, Building 3, Fashion Wantong City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Email: service@varelik.com
Phone: +86 13534020614
Normal Support Response: Within 3 business days