FAQ
Store information, customer-care details and policy content for Varelik™.
Company information for this store.
The details below identify the company operating Varelik™ and provide the main customer-service contact information.
Varelik™ is owned and operated by Hangzhou Moku Technology Co., Ltd. | Legal Representative: Wang Dongyu | Email: service@varelik.com | Phone: +86 13534020614
Business Address: Room A0134, 8th Floor, Building 3, Fashion Wantong City, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Frequently Asked Questions
Who operates Varelik™?
Varelik™ is owned and operated by Hangzhou Moku Technology Co., Ltd.
The legal representative of the company is Wang Dongyu.
How can I contact Varelik™?
Email: service@varelik.com
Phone: +86 13534020614
Customer service requests are normally reviewed and responded to within 3 business days.
What information should I include in a support request?
For an existing order, include the order number wherever possible.
For a product concern, identify the product and clearly describe the issue.
Photographs or video may be useful when visible product condition needs to be reviewed.
What is the estimated transportation time?
Transportation generally takes 3–7 business days after dispatch.
This timeframe begins after dispatch and does not include preparation before the order is transferred to the carrier.
Is the transportation period guaranteed?
No.
The 3–7 business day period is an estimate.
Carrier conditions, destination, public holidays, severe weather, customs procedures where applicable, or regional transportation disruption may affect delivery.
When will tracking information become available?
Where tracking is available for the applicable service, tracking information should become available after dispatch.
Carrier systems may require additional time before displaying their first tracking event.
What should I do if tracking has stopped updating?
Contact:
service@varelik.com
+86 13534020614
Provide your order number and available tracking information.
What happens when tracking says delivered but I cannot find the parcel?
First check:
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The stated delivery location;
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Mailbox or parcel area;
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Household members;
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Reception area;
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Building management;
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Parcel locker;
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Carrier notices;
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Other reasonable secure locations.
If the package remains unavailable, contact customer support.
A carrier delivery scan will be considered as part of the review but will not automatically prevent a legitimate inquiry.
How long is the return period?
Eligible products may be returned within 30 calendar days after delivery.
How do I begin a return?
Contact:
Email: service@varelik.com
Phone: +86 13534020614
Provide your order number, product information, reason for the request, and supporting information where appropriate.
Should I send my return to the company address?
Do not automatically send a return to the public company address.
The business address identifies Hangzhou Moku Technology Co., Ltd. as the company operating Varelik™.
The appropriate return location may depend on the product and fulfillment arrangement.
Who is responsible for return transportation costs?
For an eligible preference-based return involving a correctly supplied and non-defective item, return transportation costs may be the customer's responsibility.
If the product arrives damaged, defective, incorrect, or materially inconsistent with its description, the customer will not be required to bear additional return transportation costs solely to correct that issue.
How long does an approved refund normally take?
Approved refunds are generally completed within 7–10 business days following the applicable review and approval process.
What if I receive a damaged product?
Contact service@varelik.com or +86 13534020614 promptly.
Please identify the order and provide information showing the condition of the item.
What if the wrong product arrives?
Contact customer support.
Once the issue has been reviewed, an appropriate solution will be provided.
Can I request an order change?
You may contact us as soon as possible.
Whether a requested change can be completed depends on the current preparation and dispatch status.
Why might an item look slightly different from its photograph?
Minor differences may result from lighting, screens, photography, measurement methods, packaging changes, or production batches.
Material differences should be reported to customer support.
How long does customer support take to respond?
Customer service requests are normally reviewed and responded to within 3 business days.
Where can I find more detailed information?
Please review our Shipping Policy, Return Policy, Privacy Policy, Terms of Service, and Terms of Use.
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